Welcome to Tidal Glow Goods (www.tidalglowgoods.com). We value your privacy and are committed to protecting the personal information you provide while browsing our website, purchasing products, and interacting with us.
This Privacy Policy explains how we collect, use, store, and protect your personal information, and your rights related to that information.
- Information We Collect
When you visit or use our website, we may collect the following types of information:
(1) Information You Voluntarily Provide
When you shop, create an account, submit an order, or contact us, we may collect:
Name
Email address
Phone number
Shipping address
Billing information
Order information
Contact information you send us
(2) Automatically Collected Information
When you visit our website, we may automatically collect some information, including:
IP address
Browser type
Device information
Pages visited
Browsing time
Website usage records
This information is primarily used to improve the website experience, analyze website performance, and enhance service quality.
- How We Use Your Information
The information we collect may be used for the following purposes:
Processing and fulfilling your orders
Providing product delivery services
Sending order confirmations and logistics notifications
Responding to customer inquiries
Improving website functionality and shopping experience
Analyzing website traffic
Preventing fraud, unauthorized transactions, or other risky activities
Complying with applicable laws and regulations
We will not sell, rent, or sell your personal information to any third party without authorization.
- Payment Information Protection
To ensure payment security, we may use third-party payment services to process transactions.
Payment information involved in the payment process (such as bank card information) is usually processed directly by a professional payment service provider. We do not store your complete bank card number or payment account password.
Third-party payment service providers may process your information in accordance with their own privacy policies to complete payment verification and risk management.
- Cookie Technology
Our website may use cookies and similar technologies to help us:
Remember your shopping preferences
Provide a smoother website experience
Analyze website traffic data
Optimize website content and functionality
You can manage or refuse cookies through your browser settings, but some website functions may be affected as a result.
- Information Sharing
We may share limited information with necessary third parties in the following circumstances:
Service Providers
For example:
Logistics and delivery service providers
Payment processing service providers
Website hosting service providers
Customer service support service providers
These third parties will only use your information to the extent necessary to provide the relevant services.
Legal Requirements
If required by laws and regulations, or to protect our legitimate rights, user rights, and website security, we may disclose relevant information in accordance with the law.
- Data Security
We take reasonable measures to protect your personal information and prevent unauthorized access, use, modification, or disclosure.
However, please note that internet transmission and storage methods cannot guarantee 100% absolute security. We will continuously optimize security measures to protect your information.
- US User Privacy Rights (CCPA)
If you are a resident of California, USA, you may have the following rights under the California Consumer Privacy Act (CCPA):
Request information about the personal information we collect and use
Request the deletion of your personal information
Request a copy of your personal information
Oppose opting out of the sale of your personal information (if applicable)
Not be discriminated against for exercising your privacy rights
To submit a privacy request, please contact us at:
Email: lighting@tidalglowgoods.com
We will process your request within the legally required timeframe.
- Data Retention Period
We will retain your personal information for the period necessary to achieve the purposes for which it was collected, such as:
Order information: For order management, after-sales service, and legally required retention periods
Customer inquiry information: Retained for a reasonable period after the issue has been resolved
Website analytics data: Managed according to business needs and legal requirements
When information is no longer needed, we will take reasonable steps to delete or anonymize it.
- Children’s Privacy
Tidal Glow Goods does not collect personal information from children under the age of 13.
If we discover that we have inadvertently collected children’s personal information, we will take reasonable measures to promptly delete the relevant information.
- Third-Party Website Links
Our website may contain links to third-party websites or services.
Clicking these links will subject you to the privacy policies of those third-party websites. We are not responsible for how these websites process information and recommend that you review their privacy policies before visiting other websites.
- Privacy Policy Updates
We may update this privacy policy based on business changes, legal requirements, or service needs.
The updated policy will be posted on this page, indicating the new effective date.
Thank you for trusting Tidal Glow Goods. We will continue to strive to protect your privacy and provide you with a safe and convenient shopping experience.