Thank you for choosing Tidal Glow Goods (www.tidalglowgoods.com).
We hope every customer is satisfied with their purchase of lighting products. If you are not satisfied with the product you received, you can apply for a return according to the following return policy.
Please read the following terms carefully before applying for a return.
- Return Period
We support return requests within 30 days of delivery.
Return period calculation method:
You need to contact us to submit a return request within 30 days of receiving your order.
Return requests submitted after 30 days may not be approved.
- Return Conditions
To ensure a smooth return process, please meet the following conditions:
The product must be in substantially the same condition as when received;
Product accessories and documentation (if any) should be returned together;
The product is not damaged due to human error;
You must contact us for return information before returning the product.
- Return Policy for Opened Items
We accept returns of opened items that meet the conditions. Even if you have opened the package and inspected the light fixture, you can still contact us to request a return as long as:
The product is not visibly damaged;
All accessories are complete;
The product remains in acceptable return condition;
Please note that returns due to improper use, human error, or missing accessories may affect refund processing.
- How to Request a Return
To return an item, please contact us using the following methods:
Email: lighting@tidalglowgoods.com
Please provide the following in your email:
Order number;
Purchase email address;
Product name;
Reason for return;
Product photos (if applicable).
Our customer service team will assist you with the return process after receiving your request.
- Return Address
Please do not send the item directly back.
Return Address:
Packages sent directly without confirmation may not be processed promptly.
- Return Shipping Costs
Unless there is a quality issue with the product, shipping damage, or an order error:
Return shipping costs are usually borne by the customer.
If goods need to be returned for the following reasons:
Incorrect goods received;
Goods damaged during shipping;
Goods have obvious problems;
Please contact us, and we will assist you according to the specific circumstances.
- Refund Processing Time
After receiving the returned goods and completing the inspection, we will process the refund.
Refund Process:
The refund will begin after the returned goods are received and confirmed to be in compliance with requirements;
The refund will be returned to the original payment method used for payment;
The refund arrival time usually depends on your bank or payment service provider.
Generally:
Refund processing time: Application processing will be completed within 3 business days.
Actual arrival time may vary depending on the processing speed of financial institutions.
- Exchange Policy
Currently, we mainly provide return and refund services.
If you wish to exchange goods, please contact us first, and we will assist you according to inventory.
- Order Cancellation
If you need to cancel your order, please contact us as soon as possible.
Once an order enters the processing or delivery process, it may not be possible to cancel it.
If the order has already been shipped, you can apply for a return according to this return policy.
10. Ineligible Return Conditions
Returns may not be accepted in the following situations:
Outdated (more than 30 days);
Severely damaged item;
Missing essential accessories;
Problems caused by misuse;
Unauthorized returns.
- Contact Us
If you have any questions about our return policy, please contact us:
Email: lighting@tidalglowgoods.com
Service Hours: Monday to Friday
9:00 AM – 5:00 PM (US Time)
Thank you for choosing Tidal Glow Goods.
We value every customer’s shopping experience and strive to provide you with a simple and transparent return service.