Thank you for choosing Tidal Glow Goods (www.tidalglowgoods.com).
We are committed to providing convenient and reliable delivery services to ensure your lighting products arrive safely and on time.
This shipping policy applies to all lighting products purchased through www.tidalglowgoods.com.
- Delivery Area
Currently, we primarily provide delivery services to customers within the United States.
We support sending orders to addresses within the United States that meet our delivery requirements, including:
Residential addresses;
Business addresses;
Other valid addresses that can receive packages.
Please ensure you provide accurate and complete shipping information when placing your order to avoid delivery delays.
- Order Processing Time
All orders will begin processing after payment confirmation.
Order processing time: Same-day processing
Order processing includes:
Order confirmation;
Goods inspection;
Packaging preparation;
Arranging shipment.
After order processing is complete, we will hand the order over to the logistics carrier for delivery.
- Delivery Time
After your order is shipped, the estimated delivery time is as follows:
Delivery Time: Approximately 3-7 business days
Actual delivery time may be affected by the following factors:
Carrier’s transportation arrangements;
Weather conditions;
Holiday delivery volume;
Location of the delivery address;
Uncontrollable external factors.
Delivery time is an estimate and not a guaranteed time.
- Tracking Information
After your order is shipped, we will send a tracking notification to the email address you provided when placing your order.
The tracking email typically includes:
Order confirmation information;
Shipping notification;
Tracking number;
Package delivery status.
You can track your order’s progress using the tracking number.
- Delivery Address Requirements
When submitting your order, please ensure:
The recipient’s name is accurate;
The address is complete;
The postal code is correct;
The contact information is valid.
If delivery fails, is returned, or needs to be re-delivered due to an incorrect address provided by the customer, additional processing time may apply.
- Package Delay Handling
If you have not received your order after the estimated delivery time, please contact our customer service team.
We will assist you in:
Checking the logistics status;
Contacting the logistics carrier;
Providing follow-up solutions.
Please note that delays caused by factors beyond our control, such as weather, natural disasters, peak logistics periods, and transportation disruptions, are not entirely within our control.
- Package Damage or Loss
If you receive a package that has:
Otherwise, the outer packaging is visibly damaged;
The goods were damaged during transportation;
Items are missing;
Please contact us as soon as possible and provide:
Order number;
Photos of the goods;
Photos of the package;
A description of the problem.
We will assist in resolving the issue after confirming the situation.
- Order Information Modification
If you need to change your shipping address, please contact us as soon as possible before your order ships.
Once the order enters the shipping process, we may not be able to modify the shipping information.
Customs issues caused by incorrect addresses provided by customers may require the customer to bear the relevant responsibility.
- Customs and Additional Fees
For orders within the United States, customers typically do not need to pay additional import fees.
Additional charges incurred due to special circumstances will be handled according to relevant regulations based on the actual situation.
- Contact Us
If you have any questions about logistics and delivery, please contact us:
Email: lighting@tidalglowgoods.com
Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (US Time)
Thank you for choosing www.tidalglowgoods.com.
We will continue to strive to provide you with a convenient shopping experience and reliable lighting delivery services.